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Frequently Asked Questions
Delivery
How long will my delivery take?
How long will my delivery take?
We aim to deliver within 1 working day. Orders placed before our cut-off time will be processed for next-day delivery. For orders placed later, delivery may take an additional day.
Which couriers do you use for delivery?
Which couriers do you use for delivery?
We work with reliable couriers including DPD, DHL UK, and Parcelforce to ensure your order reaches you promptly.
Can I track my delivery?
Can I track my delivery?
Yes, all deliveries are trackable. Once your order is shipped, you’ll receive a tracking link to monitor its journey, providing peace of mind every step of the way.
What should I do if my delivery is delayed?
What should I do if my delivery is delayed?
If there is an unexpected delay, please contact our support team, and we’ll work with our couriers to resolve any issues as quickly as possible.
Do you offer weekend or holiday delivery?
Do you offer weekend or holiday delivery?
Currently, our standard delivery service operates on weekdays only. For specific delivery options, please contact us directly.
Dispatch
When will my order be dispatched?
When will my order be dispatched?
Orders placed before 2 PM from Monday to Friday are dispatched on the same working day. Orders placed after 2 PM or on weekends/holidays will be processed on the next working day.
Are there any additional fees for same-day dispatch?
Are there any additional fees for same-day dispatch?
No, same-day dispatch is included in our standard shipping process as long as you meet the 2 PM cutoff.
Can I cancel my order after placing it?
Can I cancel my order after placing it?
Once an order is placed, it is immediately processed to ensure fast dispatch. Unfortunately, this means we cannot cancel the order once it has entered our system.
How do I return a product?
How do I return a product?
Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 7 days from when we receive the item(s).